If you do not pay for your server, you have 7 days after it goes overdue to pay for it. If it is not paid for within those 7 days it will get suspended. The server will stay in a suspended state for 5 days from then. After which the files will be terminated.
Support Ticket (Recommended)
The most recommended way to reach out and contact our support teams about anything. With our ticket system we insure a response within 24 hours of your submitting your ticket.
Cannot figure out how to use our support ticket system? That is no problem at all, we are always accepting emails, just click the red button below.
How long does setup take?
Setup is instant after we receive your payment. That means no lengthy wait times! Get playing right away! If for some reason your server was not automatically setup, please submit a ticket to our support system, so we can resolve it.
What happens if I miss a payment or do not pay for my server?
If I need to reach you whats the best way?
We can not stress this enough, if anyone needs help the best solution is to submit a support ticket. This way our specialist can assist you anyway possible.
Do you allow us to use any mods or server jars we want?
Yes! We allow you to upload any jar file you wish. This is because we provide you with full FTP file access to your server.
Can I manage my plugins and add new ones myself?
Yes! We give you full access to all the files on your server. This allows you to easily upload and manage your files for your server right from Multicraft or any third-party FTP client.
Where can I forward inquiries for a partnership?
All topics regarding a possible partnership can be forwarded to the address at firstname.lastname@example.org.